Granada Roastery respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application (“App”).

By using the Granada Roastery App, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information when you use the App:

a. Personal Information

• Name

• Email address

• Phone number

• Delivery and billing address

• Payment information (processed securely via third-party providers)

b. App Usage Information

• Purchase history

• Device type and operating system

• App browsing behavior

• Location (only if you grant permission)

c. Cookies and Tracking Technologies

We may use cookies or similar technologies to enhance your experience, track usage patterns, and for analytics.

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2. How We Use Your Information

Your information is used for the following purposes:

• To process and deliver orders

• To provide customer support and notifications

• To improve our App functionality and services

• To send promotional offers, with your consent

• To comply with legal obligations

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3. Sharing of Information

We do not sell your personal data. We may share your information with:

• Third-party service providers (e.g., payment gateways, delivery services)

• Government agencies, if legally required

• Marketing platforms to send offers (only with consent)

All shared data is handled securely and only for the purposes outlined.

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4. Data Storage and Security

We take data protection seriously and implement safeguards to prevent unauthorized access, loss, or misuse.

Your data is stored securely on servers managed by trusted hosting and infrastructure providers. Payment details are encrypted and handled by PCI-DSS-compliant services.

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5. Your Rights

You have the right to:

• Access the personal data we store about you

• Correct any inaccuracies

• Request deletion of your data (where legally permitted)

• Opt-out of promotional messages

To make a request, email us at: info@granadaroastery.com

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6. Children’s Privacy

The Granada Roastery App is not intended for users under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

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7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted in the App and take effect immediately upon posting. Continued use of the App signifies acceptance of the revised policy.

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8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Granada Roastery
Sharjah, United Arab Emirates
📧 Email: info@granadaroastery.com
📞 Phone: +971 6 533 7043